To open a ticket or view existing tickets, you will first need to sign in.​​​​​

On the sign in page, click on the Google symbol and use your CCF account to sign in.

Once you have signed in, your home page will change and show popular articles from the knowledge base, which will be added to over time.

To raise or view a ticket, click on the Tickets item, as below.

The next page will enable you to see a complete history of all of the tickets you raise.

To start a new ticket, click the orange ‘Add ticket’ box.

Once you have opened the new ticket page, the first step is to select the correct department from the drop-down list.  This is important as it sends the information to the correct recipient.

Once the form is submitted, you will be able to view it in the ‘My Area’ section and follow its progress.  You will also receive an email confirmation of the ticket followed by further emails as the response progresses.  You can reply to any of these emails and your response will be automatically recorded in the ticket’s progress. The person dealing with the request will also receive a notification.

Once your ticket has been resolved, it will be closed.  However, it remains on the system and will be viewable in the ‘My Closed Tickets’ section enabling you to refer back to it at any time.

If you have any problems with the helpdesk or suggestions for improvement, please email g.davies@ccfplus.com.